Empower your Clinic with Our Telehealth Solutions
Well-implemented telehealth and telemedicine solutions can increase access to care, improve quality of care and decrease costs for both practices and patients. In 2020, the Australian Government made bulk-billed telehealth services available for all Medicare and concession cardholders to protect patients and healthcare workers from COVID-19.
Patients now expect their clinics to be fully telehealth compliant and equipped to facilitate appointments online for the following health services:
- General practitioners
- Mental health treatment
- Chronic disease management
- Pregnancy support counselling
- Eating disorder support
- Aboriginal and Torres Strait Island health assessments
- Selected specialist appointments
Telemedicine requires special technology considerations to ensure the information shared on new and existing platforms is secure. The Department of Health has warned providers to ensure their video conferencing and telephony set-ups are fully compliant with relevant data and privacy laws before offering telehealth services.
If you’re not sure whether your practice is telehealth compliant, contact GPsupport team on 03 9999 1500 for a free 10-minute Telehealth Compliance Check.
Whilst the Department of Health has stipulated that no specific equipment is required to provide Medicare compliant telehealth services, it has also warned that free versions of popular conferencing applications (i.e. non-commercial versions) may not meet applicable laws for security and privacy. The Department has urged practitioners to ensure that their chosen telehealth solution meets all clinical requirements, and satisfies the relevant data privacy laws.
The RACGP criteria state that practitioners have a legal obligation to ensure the privacy and security of health information they hold. The criteria contain specific requirements for data availability, integrity and access. The GPsupport team maintains a comprehensive checklist to ensure your practice is always compliant and fully operational.
No matter where you are on your telehealth journey, our team can scale technological products and services to reflect your business needs. All GPsupport services are adjustable on a month-by-month basis and are designed to meet your changing business landscape. Our licensing structure ensures that you always have the latest technological tools at your disposal – along with dedicated, personalised support from the GPsupport team.
Get in touch with our team today to optimise your practice’s telehealth service.
Download our COVID-19 telehealth fact sheet.
IT Solutions Built for Healthcare
We support our clients by providing end-to-end technology solutions that enhance business efficiencies and improve patient outcomes. Our approach offers security, control, ease, and peace of mind that helps our clients to thrive in an increasingly digital world.