Empowering aged care services with a more connected IT environment.
Holdsworth is a trusted name in aged care services, supporting the wellbeing of older Australians with dignity and care. As the organisation grew, so too did its need for streamlined IT solutions.
When Craig Rutherford stepped in as CEO, it became clear that the existing IT infrastructure was due for an ecosystem overhaul. Having previously worked with GPsupport for another business, Craig didn’t hesitate to bring the team in to support Holdsworth through its IT evolution.
“Based on a really great previous experience, I was extremely happy and knew they could deliver.” states Craig. Holdsworth needed more than just IT support. They needed a partner who could understand the operational demands of community and aged care, and design a connected, secure technology ecosystem capable of supporting their team, their mission, and the people they serve.
The challenge
Holdsworth’s IT systems had reached a tipping point. Staff were dealing with disjointed platforms that lead to time lost in troubleshooting. For Holdsworth, it wasn’t just about fixing systems, it was about unlocking efficiency, improving service delivery, and setting the team up for interoperability that leads to greater outcomes for all.
With client care at the centre of everything they do, Craig and his team needed a solution that would work in the background, reliably, securely, and seamlessly.
The solution
GPsupport began by conducting a deep-dive review of Holdsworth’s current setup, mapping how teams worked, what systems were in play, and where the gaps were.
The tailored solution focused on four core pillars:
- Streamlined Operations: Reducing friction in daily tasks and enabling seamless transitions between systems.
- Security Enhancements: Implementing best-practice protocols across all endpoints to ensure data integrity and client confidentiality.
- Platform Interoperability: Ensuring that core systems talked to each other, creating a unified digital environment.
- Modern Work Infrastructure: Supporting flexible, remote-enabled work with reliable hot-desking setups and centralised access to key tools.
The changes weren’t just technical, they were transformational. GPsupport acted not just as a service provider, but as a strategic IT partner guiding Holdsworth through a fundamental shift in how technology supported their mission.
The outcome
The shift was immediate and deeply felt across the team.
- Staff began each day with confidence, no more IT workarounds.
- Remote work and desk-sharing became seamless, centralised systems meant staff could jump into any workstation and pick up where they left off.
- Importantly, downtime and troubleshooting has disappeared.
Technology quietly disappeared into the background, letting the focus stay on care.
“It’s given me a whole lot of time back into my day where I’m not having to sort, fix, and troubleshoot. It’s amazing.” says Craig. For Holdsworth, GPsupport didn’t just deliver on a technical level, they transformed the way the organisation operates day to day through smarter, more connected technology.
“GPsupport have unparalleled technical capability that is holistic in their approach, not just one aspect of IT, but how it all comes together in a fully integrated ecosystem that works seamlessly well together. No matter the issue; GPsupport always suggests the right solution. They are true technology advisors. I’ve never met any other team who have the breadth and depth of technical know-how like GPsupport do.”
Holdsworth is now able to deliver their services with the confidence that their IT can keep up. With a trusted partner behind them, they’ve built a solid foundation for growth, flexibility, and long-term care delivery.
Is your healthcare organisation ready for the next step? GPsupport delivers the systems, security, and support that healthcare teams rely on.
Contact our team today.