Client Case Study: Gastroenterology Associates Miranda

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Seamless IT Transformation

Gastroenterology Associates Miranda, a prominent healthcare provider based in southern Sydney, was facing recurring challenges with their existing IT infrastructure. Dr Matthew Hall, a specialist gastroenterologist, described his frustrations at dealing with ongoing IT and communications issues, which made it difficult to run clinical operations smoothly. 

Recognising the need for a more reliable and efficient IT environment, Dr Matthew and his team appointed GPsupport to address these challenges. 

The challenge

With previous IT providers, Gastroenterology Associates Miranda faced continual internet service dropouts, which caused disruptions for both staff and patients. The practice sought a reliable IT partner to provide bundled internet, phone, and software services, along with the implementation of Genie Solutions. The need for a fast, seamless transition to improved IT services was critical.

The solution

GPsupport implemented smooth solutions to these problems, with a level of organisation and foresight that impressed Dr Matthew and his team. Dr Matthew explained that GPsupport’s planning phase was meticulous, with experts on hand to ensure that every aspect was considered before execution.

The primary focus of GPsupport’s services for Gastroenterology Associates Miranda was on software implementation, specifically transitioning to Genie Solutions on a reliable private cloud server, rather than maintaining a traditional server setup. They now enjoy a clinic system that promotes positive patient and staff interactions backed by the specialist IT team at GPsupport.

What they said

“The shift to GPsupport’s services resulted in a notably improved employee experience, with increased confidence due to the elimination of dropout concerns. Our team was very pleased with the seamless and well-planned execution of system changes, creating a more stable and predictable IT environment for our healthcare practice. I’m happy to say that GPsupport were responsive, proactive, and professional, and that I’d recommend their company to other medical professionals.”

Dr Matthew Hall, Gastroenterologist, Practice Owner