Driving Innovation in General Practice: YourGP’s Success with GPsupport
When YourGP sought a new IT partner, they weren’t just looking for technical expertise, they needed a team that truly understood the unique demands of general practice. After receiving strong recommendations from the General Practice Owner community, YourGP chose GPsupport because they were the best fit and were the company that most understood the exact needs of General Practice.
The challenge
YourGP faced several IT challenges typical of general practices. With no in-house IT team and a previous provider who didn’t specialise in healthcare, the medical team at YourGP were experiencing a lack of responsiveness and understanding specific to the needs of General Practice from their existing IT vendor.
Kenneth Lobo, Head of Projects and Digital Innovation at YourGP, explains: “In medical you can’t take half an hour to come back to us… we need someone who understands ‘GPland’ which is why we chose GPsupport.”
The team also wanted to transition to a cloud-based server, a move that required careful planning and minimal disruption to daily operations.
The solution
GPsupport approached YourGP’s challenges with a tailored strategy designed to minimise disruption and maximise efficiency. Understanding the unique needs of a general practice and taking the time to understand the exact needs of YourGP, GPsupport crafted a solution that was both technically sound and operationally efficient, ensuring continuity of care while modernising the clinic into the cloud. GPsupport stepped in with a tailored approach, offering:
- Cloud migration support with minimal downtime
- Responsive troubleshooting and proactive communication
- Customised project planning aligned with YourGP’s workflow
Kenneth adds “No transition is ever perfect, but the team worked well and were patient. They were very communicative and accessible.”
Even post-transition, GPsupport remained flexible, helping YourGP adjust decisions and roll back changes when needed, all handled professionally and in a supportive manner. “I really like that when you call, the person who answers can answer my questions. Very few times I’ve had to talk to someone else.”
The outcome
Since partnering with GPsupport, YourGP experienced a range of improvements across staff satisfaction, operational efficiency, and IT responsiveness. These outcomes reflect the effectiveness of the partnership and highlight the value of working with an IT provider that truly understands the healthcare environment. Kenneth encourages other healthcare providers to consider GPsupport due to their depth of experience and structured approach.
The GPsupport team is the best to work with. Kenneth Lobo, Head of Projects and Digital Innovation.
Is your healthcare organisation ready for the next step? GPsupport provides the systems and support that keep healthcare moving. Contact our team today.