Selecting the right Managed IT Provider (MSP) for your clinic is a strategic decision with lasting impact. With compliance, security, and operational efficiency on the line, choosing a provider that understands the intricacies of healthcare IT is essential.
As a Practice Manager, you already know that the healthcare landscape in Australia is undergoing rapid transformation. From the rise of telehealth to the growing complexity of electronic medical records and data security requirements, practices rely more than ever on digital systems to operate efficiently. At the same time, the regulatory environment is becoming increasingly strict, and the digital environment is becoming increasingly complex. This makes the choice of your IT provider a strategic decision that directly impacts patient trust and organisational success.
At GPsupport, we’re dedicated to equipping practice managers and their clinics with the right technology and support they need to keep Australia’s healthcare moving forward. Backed by our industry-leading reputation, more and more practice managers are choosing GPsupport each year to manage their clinic’s IT needs, all under one roof. Whether you’re considering a new provider or setting up a practice from the ground up, the points below highlight a few key factors to guide you in your decision.
Key Considerations When Selecting an MSP
1. Expertise in Healthcare Regulations
The right MSP will be able to demonstrate a strong knowledge of the Privacy Act, Australian Privacy Principles, and state-based health records legislation, along with compliance under the My Health Records Act. They should also be across RACGP Standards, Medicare and PBS integrations, data retention requirements, and data sovereignty obligations. Alignment with ACSC’s Essential Eight and other cybersecurity frameworks ensures patient information is safeguarded against increasing threats.
2. Proven Experience in the Healthcare Sector
Select an MSP with a demonstrated track record in healthcare, not just general IT. Experience with EMRs, telehealth platforms, Medicare systems, and My Health Record means fewer disruptions and a smoother implementation process. Providers who have worked extensively with practices understand clinical workflows, patient privacy requirements, and the urgency of healthcare environments. This practical knowledge ensures technology is aligned with real-world healthcare needs rather than generic IT solutions. For example, at GPsupport, we understand that when a printer is down, it’s a serious issue.
3. Local Presence with National Reach
An ideal MSP should have a local presence while being capable of providing support on a national scale. This includes 24/7 support tailored to Australian time zones, with teams stationed to support you no matter where you are in Australia – from major cities and regional areas. Having this capability ensures you receive timely assistance regardless of where your healthcare services operate.
4. Robust Security Measures
The sensitivity of patient data means that security cannot be compromised. This is why at GPsupport, we have proudly completed our ISO 27001 Certification, and highly recommend that the MSP you choose have strong security protocols in place, aligned with frameworks such as the Essential Eight, and provides Australian data centre hosting options. Regular security assessments and robust data breach protocols are also non-negotiable to safeguard patient information.
5. Tailored Healthcare Solutions
Your MSP should deliver more than generic IT support, they must provide solutions designed specifically for medical environments. This includes optimising practice management software, integrating with Medicare and PBS, and supporting secure access to My Health Record. An understanding of clinical workflows, scheduling pressures, and compliance obligations allows the MSP to create systems that enhance day-to-day efficiency. Tailored solutions mean staff can spend less time troubleshooting and more time on patient care.
6. Excellent Support and Response Times
Reliable and responsive support is critical in healthcare, where downtime directly impacts patient services. Your MSP should commit to clear service levels, fast response times, and proactive monitoring to prevent disruptions before they occur. The ability to provide immediate assistance during tech emergencies is a non-negotiable. Strong support gives practice teams confidence that IT issues will be resolved quickly without compromising patient care.
The Right Choice Matters. That’s why more and more practice managers are switching to GPsupport.
Choosing a healthcare-focused MSP isn’t just about technology; it’s about protecting patient data, meeting compliance standards, and ensuring staff can focus on delivering care rather than managing IT headaches.
With digital transformation reshaping Australian healthcare, the right MSP provides more than support: it future-proofs your organisation with secure, reliable, and healthcare-specific solutions. From RACGP accreditation and My Health Record integrations to robust cybersecurity and responsive support, GPsupport delivers the expertise practices need to thrive.
Our reputation as a trusted healthcare IT partner comes from our seventeen years in business, and a deep understanding of healthcare. The result for our clients is greater efficiency, reduced risk, and more time spent on what matters most — patient care.
If your clinic values security, continuity, and a partner who understands the future of Australian healthcare, speak to GPsupport today.