Client Case Study: Limestone Medical Centre

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    • user Posted by Paul McCarthy

Improved IT for the next phase of growth

Limestone Medical Centre is one of Ipswich’s longest-serving medical practices, having first been established in 1920. They recently sought a dedicated IT partner to help support Limestone Medical’s continued growth and evolution. Here’s how GPsupport was able to successfully transition the clinic into its next phase.

The challenge

Limestone Medical Centre’s expansion required a more stable digital environment along with an IT support team who had specific knowledge of Australian healthcare systems. The practice needed to minimise tech-related downtime and improve their overall digital security. Practice Manager Fauve Daly was tasked with finding the right IT partner to fit this bill

The solution

Fauve reached out to GPsupport to improve their cloud server systems and implement two-factor authentication protocols that would strengthen digital security. Soon, Limestone Medical’s telephony systems will migrate to a GPsupport VOIP solution. This will offer a significant technological step forward for the clinic.

The result

Since partnering with GPsupport, Limestone Medical Centre has experienced fewer tech-related issues and less downtime due to server errors. According to Fauve, the GPsupport team provided excellent communication and was intuitive to the needs of the practice. GPsupport’s high standard of support has helped reduce IT concerns for the entire team at Limestone Medical.

To date, Limestone Medical Centre has been very satisfied with the IT expertise provided by GPsupport. They would recommend GPsupport to other healthcare providers who are seeking IT professionals who have specific knowledge of Australia’s healthcare systems.