Client Case Study: Aurrum Aged Care

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    • user Posted by Paul McCarthy

Digital Transformation in Aged Care

In the dynamic landscape of aged care, Aurrum stands as a beacon of resident centred care. Operating seven residential care homes, this industry leader has built its reputation on gold-standard values of ‘Genuine’, ‘Opportunity’, ‘Lifelong Learning’ and ‘Dignity’ – principles that align perfectly with their technology partner, GPsupport, who proudly sponsored the Lifelong Learning value at Aurrum’s awards night.

The challenge

As Aurrum expanded their aged care operations, they needed an IT partner that could support the timely scaling of their IT infrastructure to match their growth. Requiring not only the maintaining of technology infrastructure but implementing scalable solutions while optimising costs and managing transitions seamlessly.

The solution

Over the past decade GPsupport has partnered with Aurrum to develop and implement a comprehensive IT strategy that scales over time. The solution provides strategic infrastructure planning and implementation, alongside systematic replacement of legacy systems. Through phased infrastructure replacements, GPsupport ensures sustainable growth while delivering ongoing technical support and system maintenance to keep operations running smoothly.

What they said:

“Having a responsive external IT partner is crucial for our operations, and GPsupport has proven invaluable in this role. They bring both efficiency and reliability to our systems, with a deep understanding of our specific business needs. Their partnership has delivered significant value through responsive day-to-day support, strategic IT planning, and swift issue resolution, while enabling us to access specialised expertise without the overhead of an internal team.”

The ongoing decade-long partnership between Aurrum and GPsupport showcases how specialised IT support can help aged care providers focus on their core mission of providing excellent care while ensuring their technology infrastructure remains robust, secure, and scalable.

Need expert IT support for your health or aged care operations? Contact GPsupport today to discover how we can help you deliver excellence in care while managing your technology needs. Contact our team today.